Quiet infrastructure for loud work.

Gray Alder ("we", "us", or "our") operates a cloud-based business software platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect information you provide directly, including:

• Account registration data (name, email, company name)
• Billing and payment information (processed securely via third-party providers)
• Content you upload or create within the platform (documents, workflows, project data)
• Communications with our support team

We also collect data automatically: IP address, browser type, device identifiers, usage logs, and interaction data within the platform.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process subscription payments and send billing notices
• To send service-related communications and product updates
• To respond to support requests
• To detect and prevent fraud or security incidents
• To comply with legal obligations

3. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage. You may disable cookies in your browser settings, though some features may not function properly.

4. Third-Party Services

We may share data with trusted third parties for payment processing, analytics, and infrastructure. These parties are contractually bound to protect your data and may not use it for their own purposes.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. No method of transmission over the internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, data is deleted within 90 days unless required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. Contact us at support@grayalder.com to exercise these rights.

8. Contact

For privacy-related inquiries: support@grayalder.com · +1 773 887 0404 · 106 E Lincolnway, Cheyenne, WY 82001

These Terms of Service govern your use of Gray Alder's cloud-based business software platform. By subscribing, you agree to these terms.

1. Services

Gray Alder provides the following subscription-based SaaS services:

• ☁️ Cloud Business Workspace — centralized online workspace for business operations, project organization, task coordination, and shared team environments
• ⚙️ Workflow Automation Solutions — automation of repetitive business processes, custom workflow configuration, approval flows, and operational automation
• 🤝 Team Collaboration Tools — real-time collaboration across distributed teams, secure file sharing, communication, and collaborative project management
• 📂 Cloud Document Management — secure cloud document storage, organized file management, access control, and shared document collaboration
• 📊 Business Productivity & Analytics — interactive dashboards, project tracking, operational reporting, and business performance insights

2. Subscriptions

All services are subscription-based and billed on a recurring basis (monthly or annually). Subscriptions auto-renew unless cancelled before the renewal date. You are responsible for all charges associated with your account.

3. Acceptable Use

You agree not to use the platform to:

• Violate any applicable laws or regulations
• Transmit malicious code or interfere with platform integrity
• Attempt unauthorized access to other accounts or systems
• Resell or sublicense the services without written consent

4. Intellectual Property

Gray Alder retains all rights to the platform, software, and related materials. You retain ownership of content you upload. By uploading content, you grant us a limited license to process it solely to provide the services.

5. Limitation of Liability

To the maximum extent permitted by law, Gray Alder shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

6. Termination

Either party may terminate the subscription at any time. Upon termination, access to the platform ceases at the end of the current billing period.

7. Changes to Terms

We may update these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new Terms.

8. Contact

support@grayalder.com · +1 773 887 0404 · 106 E Lincolnway, Cheyenne, WY 82001

Gray Alder is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our subscription-based SaaS services.

1. Eligibility for Refund

You may be eligible for a refund if:

• You request a refund within 14 days of your initial subscription purchase
• You have experienced a significant technical failure attributable to our platform that we were unable to resolve within a reasonable timeframe
• You were charged in error (duplicate charge, incorrect amount)

2. Non-Refundable Situations

• Renewal charges where cancellation was not submitted before the renewal date
• Partial months of service after cancellation mid-cycle
• Accounts suspended for violation of our Terms of Service
• Requests made more than 14 days after the charge date (except in cases of billing error)

3. How to Request a Refund

To request a refund, contact our support team with the following information:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

Reach us at support@grayalder.com or call +1 773 887 0404. We aim to respond within 2 business days.

4. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.

5. Contact

support@grayalder.com · +1 773 887 0404 · 106 E Lincolnway, Cheyenne, WY 82001